As a funeral director, one of the best ways to improve your funeral home’s services is through feedback. By actively asking families about their
4 Ways to Take Action Based on Customer Feedback
As funeral directors, we receive client feedback through a variety of touchpoints––online reviews, surveys, and even in-person. By taking in what
4 Family Follow Up Statistics You Need to Know
After providing a service to a client, a follow-up strategy can help ensure continued business. In the death care industry––wherein compassion and
Top Questions Families Are Asking And How You Should Answer Them
When families plan funeral arrangements––be they preneed or at-need for a loved one––there are common questions that arise. While everyone is familiar
Is Your Funeral Home’s Appearance Distasteful to Families? Here’s How You Can Tell
When a loved one passes, funeral homes provide families with guidance. Through a combination of expertise, event planning, and empathy, death care
Death Care Events We are Looking Forward to in 2022
In America, death care practices have remained relatively stagnant since the late 1800s; however, recent years have brought about significant changes
The Wrong Way To Go About Asking Families for Reviews
For business owners of any type, online reviews can make or break your success. Over 90% of people read reviews of a product or service before making
Increasing Staff Acquisition & Retention: Your Ultimate Guide
Increasing Staff Acquisition & Retention: Your Ultimate Guide As the saying goes, you’re only as good as your team. Having a solid group of
Paper vs. Digital Surveys, What is More Impactful?
The success of a funeral business rests largely on its ability to provide an exceptional customer experience; however, determining the satisfaction of