Designed specifically for the funeral profession, Performance Tracker X by J3Tech is the leading customer experience platform for one reason – it works.
Performance Tracker X is your customer service command center, giving you unprecedented control over how your business is perceived online. PTX puts you in the driver’s seat of your CX performance any time, anywhere, and from any device. Leverage the power to make data-driven decisions that will positively impact your bottom line.
- See how you compare to your competitors
- Manage your online reputation
- Receive feedback so that your team can continue to deliver an exceptional experience for customers
And the best part? Performance Tracker X is simple to use, so you can take control of your customer experience performance any time, anywhere and from any device.
Performance Tracker X Features
Survey Invite Process
- Fully automated invite process
- Boost response rates with high conversion email
- Send reminders via email and SMS
Digital Surveys
- Go completely paperless
- Get accurate and reliable results
- Gain insights on every experience touchpoint
Reporting Interface
- Define data permissions by role and individual
- Benchmark against your competition
- Recognize employees and inspirethem to take action
Mobile App
- Access your data from any device
- Monitor your performance in real-time
- Learn, adjust, and respond on the fly
Reputation Management
- Increase your Google Reviews engagement and scores
- Promote and manage social reviews
- Monitor your competition
Custom Dashboards
- Easily configure your reports
- Dig deep into your data to find meaningful trends
- Align reporting with user roles
Know What Your Families are Thinking
Learn how customers feel about your customer service. Then use that knowledge to improve employee training and innovate your sales approach.
See How You Compare to Your Competition
Know where your company stands compared to your competition regarding performance, customer satisfaction, and sales. Filter by company, location, region, and more.
Anticipate Future Trends
The industry is shifting, and average sales are changing. Stay ahead of the curve by anticipating customer needs and gaining a better understanding of the trajectory of your business.
See Firsthand how Performance TrackerX Can Revolutionize Your Business
Learn more today: